Refund policy
Last updated: 17 September 2026
We want you to love what you ordered. If something isn't right, here's exactly how it works — no small print games.
The short version
- You have 7 days from delivery to request a return
- Products must be unopened and still sealed
- Anything damaged, faulty or sent in error — we replace or refund it in full, always
- Opened skincare can't be returned, for hygiene reasons
Why opened products can't come back
Skincare goes onto your skin. Once a seal is broken or a pump has been used, we can't guarantee it is safe or untouched for the next person, so we can't accept it back or resell it. This is standard across the industry and it protects you as much as it protects us.
What you can return
Within 7 days of delivery, if the product is:
- Unopened, with the manufacturer's seal or shrink wrap intact
- In its original box, undamaged beyond normal handling
- Complete, including any free gift that came with it
What we can't take back
- Opened or used products of any kind
- Sheet masks, eye patches and other single-use items once the outer pack is opened
- Items clearly marked final sale at the time of purchase
- Free gifts and samples on their own
- Products damaged after delivery — including heat damage from being left in a car or in direct sun
Damaged, faulty or wrong item
This is on us, and we fix it properly.
Email info@beautybae.ae within 48 hours of delivery with your order number and clear photos of the product and the outer packaging. We'll send a replacement or refund you in full including the delivery charge. You will never be asked to pay return shipping for our mistake.
How to start a return
- Email info@beautybae.ae within 7 days of delivery with your order number and the reason
- We'll reply within one working day with return instructions
- Send the item back to the address we give you, or we'll arrange a collection
- Once it reaches us and we've checked it, we process your refund
Please don't send anything back before contacting us — unannounced returns can't be traced to an order.
Who pays for return shipping
- Changed your mind — you cover the cost of sending it back, and the original OMR 1.500 delivery charge isn't refunded
- Our error, or a damaged or faulty product — we cover everything
If your order qualified for free delivery and a return brings it back under OMR 15.000, the OMR 1.500 delivery charge will be deducted from your refund.
How and when you get your money
We process approved refunds within 5 to 7 working days of receiving and checking the returned item. After that:
- Card payments — refunded to the same card. Your bank usually takes a further 5 to 10 working days to show it
- Cash on delivery — refunded by bank transfer to an account in the name of the person who placed the order. We'll ask for the details by email
We will only ever ask for bank details from our own email address, and we will never ask for them by SMS, WhatsApp or social media. If you receive a message like that claiming to be us, please don't reply — forward it to info@beautybae.ae.
Cancelling an order
If your order hasn't been dispatched yet, email us and we'll cancel it and refund you in full. Once it is with the courier it has to be handled as a return.
Exchanges
The quickest way to swap something is to return the unopened item for a refund and place a new order, so you're not waiting for stock to move twice.
Need help with a return?
Email info@beautybae.ae or WhatsApp +968 9522 9690.
We reply Monday to Sunday, 9am to 7pm.
