FAQs

Everything people usually ask us, answered properly.

If your question is not here, message us — we would rather answer it than have you guess.

Ordering and payment

What payment methods do you accept?

Cash on delivery is available anywhere in Oman. Every method we accept appears at checkout, so that list is always the live answer. If you are paying cash, please have close to the exact amount ready — couriers do not always carry change.

Can I cancel or change my order?

Yes, as long as it has not been dispatched. Message us with your order number as soon as you can and we will cancel it and refund you in full. Once the parcel is with the courier it has to be handled as a return.

Do you have a shop I can visit?

Not at the moment — Beauty Bae is online only. We deliver anywhere in Oman instead, usually within a couple of days.

Delivery

Where do you deliver?

Every governorate in Oman. We do not ship outside the country yet.

How much does delivery cost?

OMR 1.500 anywhere in Oman, and free on orders over OMR 15.000. The charge is worked out automatically at checkout.

How long will my order take?

We pack within one working day. After that it is 2 to 3 working days in Muscat and 5 to 7 for the rest of Oman. Our week runs Monday to Sunday, so orders are processed every day, weekends included.

How do I track my order?

You will get an email the moment your order is dispatched, with a tracking number where the courier provides one. If two working days pass and you have heard nothing, message us and we will chase it.

What happens if I am not home?

The courier will normally call before arriving. If they cannot reach you the parcel comes back to us, so please give a mobile number that will be switched on, and add a landmark or a Google Maps pin to your address. Most addresses in Oman are not findable by street name alone.

Products

How do I know the products are real?

We buy through authorised suppliers only. Counterfeit Korean skincare is a genuine problem in this region and we take it seriously — if you ever have a doubt about something you bought from us, send us the batch code and we will trace it for you. That promise is written into our Terms of Service, not just this page.

Are your products halal? Do they contain alcohol?

Ingredients vary from brand to brand and change when brands reformulate, so we do not make a blanket claim either way. Every product carries its full ingredient list on the pack, and we list it on the product page too. If you are checking for something specific, message us with the product name and we will go through the list with you.

How do you handle expiry dates?

We check expiry before anything is dispatched and we do not sell short-dated stock as new. Most Korean skincare keeps for around three years unopened. Once you open it, the small open-jar symbol on the pack — 6M, 12M — tells you how many months to use it within.

Can you help me choose products?

Yes, and we like doing it. Message us on WhatsApp at +968 9522 9690 with your skin type and what is bothering you, and we will suggest a routine. We would rather send you three things that work than ten that sit in a drawer.

One honest caveat: we are not dermatologists. If you have a skin condition, are pregnant, or are using prescription treatments, please check with a doctor before changing your routine.

Returns

Can I return something?

Unopened, still-sealed items can be returned within 7 days of delivery. Opened skincare cannot come back — once a seal is broken we cannot guarantee it is untouched for the next person. The full detail is in our Refund Policy.

What if my order arrives damaged or wrong?

That one is on us. Photograph the product and the outer box before you throw any packaging away, and email info@beautybae.ae within 48 hours of delivery. We will replace it or refund you in full, delivery included, and you will not be asked to pay return shipping for our mistake.

Still need help?

A real person reads every message.

info@beautybae.ae
+968 9522 9690 (WhatsApp)
Monday to Sunday, 9am to 7pm